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  • Crisis Management in Communication: A Study on MH370, MH17 and QZ8501 Aviation Tragedies

    Author(s):
    MOHD NAZRI LATIFF AZMI, NUR AIN AFIZAN ABD RAHMAN, ZULAZHAN ABD. HALIM MOHD FAUZI ABDUL HAMID
    Editor(s):
    Jyotirmaya Patnaik (see profile)
    Date:
    2016
    Group(s):
    Communication Studies, Cultural Studies, Digital Humanists, Electronic Literature, Feminist Humanities
    Subject(s):
    Communication, Journalism, Language and languages, Mass media, Mass media--Study and teaching, Discourse analysis
    Item Type:
    Article
    Tag(s):
    Crisis management, corporate image, Language, Media studies
    Permanent URL:
    http://dx.doi.org/10.17613/dsbd-sf37
    Abstract:
    In 2014, the MH370, MH17 and QZ8501 flight crash tragedies become a viral issue and attract the attentions of media and stakeholders, globally, and raise many crises to the airlines companies, respectively, including the risk of losing their stakeholders' trust. The study is to identify the crises management approaches used for the tragedies related, to analyse and compare the effectiveness of the crises management between two well-known airlines companies, Air Asia and Malaysia Airlines (MAS). Qualitative method was used to collect the data related to the ways that the airlines company had taken to handling the crises. So, the researchers conducted content analysis by studying the secondary data, due to the fact of the airlines reluctance to give out information about safety procedures or policies, as the airlines accidents are a very sensitive subject. The data are mostly of the documentary types in written format of press conferences, press releases and media coverage of the accidents by local and western daily press (printed and online news).
    Metadata:
    xml
    Published as:
    Journal article     Show details
    Pub. DOI:
    10.15655/mw/2016/v7i3/48555
    Publisher:
    Media Watch
    Pub. Date:
    2016-9-10
    Journal:
    Media Watch
    Volume:
    7
    Issue:
    3
    Page Range:
    281 - 298
    ISSN:
    2249-8818,0976-0911
    Status:
    Published
    Last Updated:
    2 years ago
    License:
    All Rights Reserved

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    Item Name: pdf crisis-management-in-communication.pdf
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