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Shift, Sharpen, Share: Redesigning a Help Desk Portfolio to Enhance Discovery Support
- Author(s):
- Christine Tobias (see profile)
- Date:
- 2020
- Group(s):
- Library & Information Science
- Subject(s):
- Library science, Information science, Transformational leadership, Electronic information resources
- Item Type:
- Presentation
- Meeting Title:
- Electronic Resources & Libraries Conference
- Meeting Org.:
- ER&L
- Meeting Loc.:
- Austin, Texas
- Meeting Date:
- March 11, 2020
- Tag(s):
- Help desk, organizational management, Library and information science, Electronic resources
- Permanent URL:
- http://dx.doi.org/10.17613/tdz9-7w62
- Abstract:
- Organizational realignment between libraries and campus IT is challenging. It is also an opportunity to rethink library services. This presentation highlights the benefits of expanding a service portfolio and strategies to shift, sharpen, and share staff skills for success in providing enhanced electronic resources and discovery systems support.
- Metadata:
- xml
- Status:
- Published
- Last Updated:
- 3 years ago
- License:
- All Rights Reserved
shift_sharpen_share_erl2020.pptx